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FAQS

General

What is your minimum order quantity (MOQ)?

Our standard MOQ is 2,000 pieces for most products. For complex designs or premium finishes, the MOQ may vary. Contact us for specific requirements.

How long does production take?

Standard production usually takes 45 to 60 days after order placement, depending on order quantity, customization complexity, and packaging requirements.

Do you provide free design services?

Yes. Our team can support blade shape, handle material, surface treatment, logo and package design based on your project requirements.

What customization options do you offer?

We support customization for blade shape, length, steel, handle materials, surface coating, package, and other details to match your needs.

Can you ship internationally?

Yes. We support international shipping and can work with your freight forwarder or provide shipping solutions based on your destination.

Quality & Standard

Which blade steel grades are available?

Depending on the project, options may include 3Cr13, 4Cr13, 5Cr15MoV, 7Cr17MoV, 9Cr18MoV and X50CrMoV15 (EN 1.4116). We review steel selection together with the intended performance, price positioning and blade design, then confirm material availability.

How do you manage quality control during production?

Our manufacturing workflow includes in-process checks and final inspection. Depending on the product and agreed specification, key checks can cover dimensions, hardness, blade geometry, sharpness, surface finish, handle assembly, branding and packaging.

Can we arrange a third-party inspection?

Yes. Customers can arrange third-party inspections before shipment. The inspection scope, timing and acceptance criteria should be agreed in advance so they can be incorporated into the production and delivery schedule.

Can we specify knife hardness and sharpness requirements?

Yes. Target hardness and cutting-performance requirements can be discussed alongside the selected steel, heat treatment and blade geometry. Test methods, acceptance criteria and any required tolerances should be agreed during development and verified against approved specifications.

Can you support product testing for our destination market?

We can discuss requested testing and documentation based on the product and destination market. Specific test reports, certifications and compliance requirements are reviewed and confirmed for each project.

Shipping & Delivery

Can you ship kitchen knives internationally?

Yes. We work with overseas customers and can coordinate export-side arrangements according to the agreed shipping terms. You may also use your own freight forwarder. Destination-country import requirements should be checked before shipment.

Which international trade terms do you use?

FOB (Free on Board) is a common quotation basis for suitable sea-freight shipments, with the named port specified in the quotation. Other terms may be discussed according to the shipment and project. Responsibilities are defined by the agreed term.

Can we combine different knife models in one shipment?

Yes, mixed-model shipments can be discussed based on your order requirements. We can coordinate different knife models, sets, and packaging arrangements to support your shipping plan.

How will we know when our order is ready for shipment?

We will coordinate the expected completion date and shipment arrangements with you. Any specific inspection, packing, or logistics requirements can be confirmed before shipment.

Are there any special import requirements for kitchen knives?

Import requirements vary by country and market. We recommend checking applicable product regulations, labeling requirements, customs classifications, and import duties with your local customs broker. We can provide relevant product specifications and available documentation to support your review.